Modern Hexagon Clock

What materials do you use?

We use sustainable and reclaimed Pinewood, Mahogany, Gmelina, Acacia, Tamarind and Camachile wood on different products. We also use Acrylic and MDF for some items. 

Do we choose from the design of previous items you have made or can you make a new design for us?

Yes you can browse our photos and have the same design done, however, please also coordinate with us since there are monograms that was provided by our previous clients. We can also make a custom design for you but subject for additional cost - layout fee. 

Do you provide design draft prior to production?

Yes we do. We send layout for approval up to 3 edits. Any edits after that is subject to an additional charge. (3 minor edits like change of font, size, placement of text. If the layout would entail major changes like change of image, designs that needs to be started from scratch - layout fee will apply.)

Once layout is approved, order will be lined up for production. Please make sure you have thoroughly checked EVERY word or name in the layout sent to you. We will not be liable for any error in the output like wrong spelling, word etc. 

How long will it take for us to receive our order?

For non-personalized orders - 1-2 weeks (depending on our current load)

For personalized orders - 3 weeks min. (depending on the qty., design and current volume of orders)

Our delivery schedule every week is only Saturday and Monday. 

Note: We have boomed in the wedding/events industry and are usually fully booked for bulk orders. We encourage clients especially those who are ordering for events to place order months before it is needed. 

Do you have a store where we can visit or place order?

We have an office/showroom located in Sumilang, Pasig. You can visit us by appointment. Please send an email or call our office numbers (mobile/landline) to let us know when you plan to visit. We DO NOT ACCEPT WALK -INS. 

UPDATE: Due to the current COVID-19 crisis, we are not accepting visitors in our office. All transactions must be done online. 

When is the latest we can place our orders during Christmas Season?

We announce cut off dates every year. 

Do you accept RUSH orders?

We highly discourage rush orders. Most of our products are hand made and we need ample time to make them. Depending on the current volume of orders, we will let you know if we can accommodate a rush order and if we can, a rush processing fee will be charged.

I love the hand painted/engraved/cut item you made for your previous client, can you make me the exact same thing?

No, each item we paint/engraved or cut is one-of-a-kind! The wood we use has unique grains that show up differently on each clock, board, blocks etc. Please expect a variance from our pictures as each item is unique. 

I have received my order but it looks darker/lighter from your sample photo, why is that?

Please note that although every effort is made to photograph items accurately and describe products in detail, we cannot guarantee every screen will accurately depict the actual color of the merchandise. 

Kindly consider as well, that not all wood, though the same type and batch will show/reflect the same shade once varnished or stained. Some would really react differently and will show darker or lighter. 

Why is the engraving not so dark or readable on my item, unlike the one I saw on your IG or FB photo? 

Some factors that can affect engraving output: Font used (if font is too thin, it will of course not show dark on the wood), Font size (the bigger the size, the more readable it will be esp. if it's a wall item where you look at it from afar), Type of wood and part of the wood (different woods have different reactions when they are laser engraved and produce different results, hence, some piece may show a darker engraving while some lighter). 

*** PLEASE MAKE SURE TO READ DISCLAIMER PAGE ALSO BEFORE PLACING AN ORDER***

Do you give discounts for bulk order? Is there a minimum number to get the discount? We plan to order giveaways for our wedding. 

Yes, for clocks minimum of 15 pcs to get discount (12" size below has a different discounted amount from size 14" above). 

For other items, please send us an email for price quote depending on qty. 

What is the packaging? 

Starting September 2018, our clocks will no longer come in white carton boxes but in premium high quality boxes with ribbons, note cards and tags (ready for gifting). 

What mode of payment do you accept?

We accept BDO and BPI bank deposit or online transfer ONLY. We DO NOT accept payments via LBC, Cebuana, Pera Padala etc. 

For those with gift cards, please use it upon check out.

How can we get our orders? If it's bulk, do you deliver or meet up?

For Metro Manila clients, we deliver through Transportify, Grab Express or Lalamove ONLY. We will book and have your item/s delivered to you directly, same day delivery, you can pay the driver for the actual delivery charge based on the booking, hence, there is no delivery charge when you check out. PLEASE MAKE SURE YOU READ THE SHIPPING METHOD. THIS IS NOT FREE. 

For clients outside Metro Manila, we ship all items via LBC/AP CARGO. Tracking nos. will be provided via email. PLEASE NOTE THAT FOR DELIVERY ADDRESSES OUTSIDE MANILA, SHIPPING FEE WILL BE COMPUTED BY LBC/AP CARGO ACCORDING TO THE SIZE OF THE PACKAGE. HENCE, YOU WILL RECEIVE AN EMAIL UPDATE FOR THE AMOUNT YOU WILL PAY WHEN YOU RECEIVE THE PACKAGE. AGAIN, THIS IS NOT FREE SHIPPING. 

For BULK orders, delivery via Transportify and Lalamove. We DO NOT DO meet-ups. 

DELIVERY/SHIPMENT SCHEDULE EVERY WEEK IS SATURDAY AND MONDAY ONLY. DUE TO CURRENT COVID CRISIS, WE ARE NOT ALLOWING PERSONAL PICK UP IN OUR OFFICE. WE ARE ALSO LIMITING DELIVERY/SHIPMENT DAYS TO ONLY 2X A WEEK.

NOTE: As much as possible we avoid shipping clocks via couriers to avoid damages. However, if you are outside Metro Manila and really want to order clocks, please send us an email or message so we can discuss delivery. 

We currently do not ship outside of the Philippines. 

Do you accept Returns or Exchange?

Due to the nature of these personalized items, no return and/or refund will be accepted if you are just not satisfied with the final output. 

However, please contact us within 5 business days if you receive your item with following problems:

1. Incorrect Design (engraving, name, paint, or any specifics for the personalization of the item that shows different from approved layout).

2. Clock mechanism not working due to factory defect (BUT any damage due to shipment/delivery is not eligible for replacement, like broken clock face, hands, cracked mechanism.) 

3. Incorrect item delivered. 

We will issue RMA (Return Merchandise Authorization) for your return. We’ll also provide our return address information and return instruction to return your item for an exchange. 

Is there a warranty for the clock mechanism?

Only replacement for factory defect which is within 7 days upon receipt/delivery. Failure to advise within the given time frame is not eligible for replacement. 

How can we contact you?

Click Contact Us

Email: sales.treenmanila@gmail.com or treenmanila@gmail.com

Call/SMS/Viber: 0995-3096246 or Office Landline: 02-7728-0776

Please send messages/call during office hours only:

Mon-Fri 9AM-6PM and Saturdays 9AM-3PM only 

NOTE: Once you have placed order, please communicate all changes, comments, approval, follow up etc. only via the email thread. Unless urgent (specially regarding delivery or pick up), please do not send messages via viber, text, hangout, FB or IG messages. This is to avoid confusion and to make sure we have one thread to follow regarding your order. Thank you!

Wood, like all natural materials, has inherent variety in color, texture and grains. TREEN ENTERPRISES uses recycled wood and use different process to produce assorted woodcraft items. The recycled wood Is sourced from different suppliers. TREEN ENTERPRISES aim to ensure that the supply of wood, although recycled, is of high quality. Every care is taken to process and treat the wood to the best of the company’s abilities. Since the wood utilized is recycled, it may contain aged characteristics which include but are not limited to: color variation, small holes, scratches, marks, and lines that are processed accordingly.

Appearances of recycled wood can also vary from board to board even when sourced at the same time and from the same venue and supplier. Consequently, TREEN ENTERPRISES cannot guarantee that all items will have the same shades. Furthermore, the company does not guarantee an exact match to the sample provided due to the natural variation of the wood. Furthermore, due to the natural variation in wood, each piece will react differently in how it accepts the finishing process. These are considered natural imperfections and therefore cannot be a cause for rejection. Moreover, wood has varying levels of hardness which may affect the engraving output. Hard wood such as Acacia and Mahogany are the preferred type of wood to engrave on although inconsistencies in the engraved output may still occur. For softer wood such as pine, irregularities and inconsistencies in depth and color of engraved output are expected and even more evident. These are beyond the control of TREEN ENTERPRISES and cannot be a cause for rejection. In terms of logo printing (silkscreen), TREEN ENTERPRISES cannot guarantee that the exact same colors on the logo will be printed on the wood. Shades and colors may slightly vary as a result of the reaction of wood to ink or paint. The company and Its workers do not have full control on color output. As such, this cannot be a cause for rejection. Items deemed rejected can only be replaced free of charge under the following conditions: incorrect size/measurement of item (as agreed upon in the quotation), incorrect shade of painted finish, damaged item upon delivery.

**By placing an order, you have read and understood the disclaimer above and agreed to the terms of TREEN ENTERPRISES.