What materials do you use?
We use sustainable and reclaimed Pinewood, Mahogany, Gmelina, Acacia, Tamarind, Bamboo and Camachile wood on different products. We also use Acrylic and MDF for some items.
Do we choose from the design of previous items you have made or can you make a new design for us?
Yes, you can browse our photos and have the same design done, however, please also coordinate with us since there are monograms that were provided by our previous clients. We can also make a custom design for you but subject to additional cost - layout fee.
Do you provide design drafts prior to production?
Yes, we do. We send a layout for approval up to 3 edits. Any edits after that are subject to an additional charge. (3 minor edits like a change of font, size, placement of text. If the layout would entail major changes like change of image, designs that need to be started from scratch - layout fee will apply.)
Once the layout is approved, the order will be lined up for production. Please make sure you have thoroughly checked EVERY word or name in the layout sent to you. We will not be liable for any error in the output like wrong spelling, word, etc.
How long will it take for us to receive our order?
For non-personalized orders - 1-2 weeks (depending on our current load)
For personalized orders - 2- 3 weeks min. (depending on the qty., design, and the current volume of orders)
Note: We encourage clients especially those who are ordering items for their events to place order months before it is needed, specially during the "BER" months.
Do you have a store where we can visit or place an order?
Yes, we have an office/showroom located in Unit 105 LCC Bldg, Mercedes Ave. San Miguel, Pasig City. You can visit us by appointment. Please send an email or call our office numbers (mobile/landline) to let us know when you plan to visit.
UPDATE: Due to the current COVID-19 crisis, we are not accepting walk in clients in our office. All transactions must be done online or by appointment.
When is the latest we can place our orders during Christmas Season?
We announce cut off dates every year.
Do you accept RUSH orders?
We highly discourage rush orders. Most of our products are hand made and we need ample time to make them. Depending on the current volume of orders, we will let you know if we can accommodate a rush order and if we can, a rush processing fee will be charged.
I love the hand-painted/engraved/cut item you made for your previous client, can you make me the exact same thing?
No, each item we paint/engraved or cut is one-of-a-kind! The wood we use has unique grains that show up differently on each clock, board, blocks, etc. Please expect a variance from our pictures as each item is unique.
I have received my order but it looks darker/lighter from your sample photo, why is that?
Please note that although every effort is made to photograph items accurately and describe products in detail, we cannot guarantee every screen will accurately depict the actual color of the merchandise.
Kindly consider as well, that not all wood, though the same type and batch will show/reflect the same shade once varnished or stained. Some would really react differently and will show darker or lighter.
Why is the engraving not so dark or readable on my item, unlike the one I saw on your IG or FB photo?
Some factors that can affect engraving output: Font used (if the font is too thin, it will of course not show dark on the wood), Font size (the bigger the size, the more readable it will be esp. if it's a wall item where you look at it from afar), Type of wood and part of the wood (different wood have different reactions when they are laser engraved and produce different results, hence, some piece may show a darker engraving while some lighter).
*** PLEASE MAKE SURE TO READ DISCLAIMER PAGE ALSO BEFORE PLACING AN ORDER***
Do you give discounts for bulk orders? Is there a minimum number to get the discount? We plan to order giveaways for our wedding.
Yes, for clocks minimum of 12 pcs. to get discount.
For other items, please send us an email for a price quote depending on qty.
What is the packaging?
Since September 2018, our clocks and other items (except those with option of basic packaging) no longer come in white carton boxes but in premium high-quality boxes with ribbons, note cards, and tags (ready for gifting).
What mode of payment do you accept?
We accept BDO and BPI bank deposit or online transfer, Credit and Debit Card (VISA and Mastercard) via paymongo and GCASH payments only.
We DO NOT accept COD.
For those with gift cards, please use it upon check out.
How can we get our orders? If it's bulk, do you deliver or meet up?
For Metro Manila clients, we deliver through Transportify, Grab Express or Lalamove ONLY. We will book and have your item/s delivered to you directly, same-day delivery, you can pay the driver for the actual delivery charge based on the booking, hence, there is no delivery charge when you check out. PLEASE MAKE SURE YOU READ THE SHIPPING METHOD. THIS IS NOT FREE.
For clients outside Metro Manila, we ship all items via LBC/AP CARGO. Tracking nos. will be provided via email. PLEASE NOTE THAT FOR DELIVERY ADDRESSES OUTSIDE MANILA, SHIPPING FEE WILL BE COMPUTED BY LBC/AP CARGO ACCORDING TO THE SIZE OF THE PACKAGE. HENCE, YOU WILL RECEIVE AN EMAIL UPDATE FOR THE AMOUNT YOU WILL PAY WHEN YOU RECEIVE THE PACKAGE. AGAIN, THIS IS NOT FREE SHIPPING.
For BULK orders, delivery via Transportify and Lalamove. We DO NOT DO meet-ups.
NOTE: As much as possible we avoid shipping clocks via couriers to avoid damages. However, if you are outside Metro Manila and really want to order clocks, please send us an email or message so we can discuss delivery.
We currently do not ship outside of the Philippines.
Do you accept Returns or Exchange?
Due to the nature of these personalized and made to order items, no return and/or refund will be accepted if you are just not satisfied with the final output, including but not limited to, color reaction on material and color, shape or size of the clock hands based on availability and capacity of the mechanism.
However, please contact us within 5 business days if you receive your item with the following problems:
1. Incorrect Design (engraving, name, paint, or any specifics for the personalization of the item that shows different from approved layout).
2. Clock mechanism not working due to factory defect (BUT any damage due to shipment/delivery is not eligible for replacement, like a broken clock face, hands, cracked mechanism.)
3. Incorrect item delivered.
We will issue RMA (Return Merchandise Authorization) for your return. We’ll also provide our return address information and return instructions to return your item for an exchange.
Is there a warranty for the clock mechanism?
Only replacement for factory defect which is within 7 days upon receipt/delivery. Failure to advise within the given time frame is not eligible for replacement.
How can we contact you?
Click Contact Us
Email: firstname.lastname@example.org or email@example.com
Call/SMS/Viber: 0927-9444830 or 0921-4221703
Landline: +632 - 8658 7369
Please send messages/call during office hours only:
Monday - Saturday: 8 AM-5 PM only
NOTE: Once you have placed an order, please communicate all changes, comments, approval, follow up, etc. only via the email thread. Unless urgent (especially regarding delivery or pick up), please do not send messages via Viber, text, hangout, FB, or IG messages. This is to avoid confusion and to make sure we have one thread to follow regarding your order. Thank you!